Kingswood Surgery at Kingswood Road, Royal Tunbridge Wells

Contacts

Phone:
+44 1892 511833

Address:
Kingswood Road, Royal Tunbridge Wells, England TN2 4UH

Web site:
thekingswoodsurgery.nhs.uk

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Reviews

• ★ ★ ☆ ☆ ☆

  28.04.2018

  Peter Roche
  I understand there are staff issues with the NHS and GPs, however I have been disappointed by the level of care at Kingswood from things not really related to staff shortage. The problems have just been very basic operational issues. For example, I needed to take my daughter in for her 6 week post-birth check. We couldn't register her at the surgery and book her first appointment at the same time. Instead, we had to go away and complete the registration paperwork first, and only then book an appointment. Both my wife and I are already registered. I don't wish to publicly name the doctor, but they have repeated forgot to arrange/book required follow up appointments and referrals. At the 6 week appointment, the doctor said he'd book her immunisation jabs but forgot and we had to call up to remind them and get confirmation. The doctor also forgot to book an appointment with the paediatrician for a particular matter. Again, only by calling to follow up a few days later, did we get confirmation the referral letters would be sent out that day. These seem very basic operational matters, that just got missed and only by repeated follow ups did anything get done ...

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